Privacy policy

If you choose to not reveal your identity, we will respect and ensure that it continues to be so throughout the time period you take help from us

  • We do not use Truecaller or any cell number identification app or services 
  • The chats you have with us on Whatsapp are encrypted
  • We do not knowingly collect or solicit personal information from anyone under the age of 18 

How We Use Your Information 

We may use the information you have given us through the Whatsapp Care Line service for purposes such as 

  • Giving you counselling services and information you request
  • Processing transactions you have authorized
  • Following up on counselling services or information we have provided to you
  • Promoting Hidden Pocket’s works
  • Detecting, preventing and responding to fraud, intellectual property infringement, violation of our Terms of Use, violations of law, or other misuse of the Whatsapp Chat Line service

To Whom We Disclose Your Information 

We anonymize the IP addresses such that we have only de-identified information. It is only this de-identified information that we send to Google Analytics

How We Collect Information From or About You 

We collect information that you provide when you use the Whatsapp Chat Line, including, but not limited to, when you: 

  • contact us with a question, comment, or request 

The information that you give us can include, but is not limited to: 

  • your contact information; 
  • demographic information such as your age, gender, and geographic location; 
  • Information you give when you reach out to us

How to Contact Us 

If you need any further clarifications about this Privacy Policy or about the data practices we have for Whatsapp Chat Line and the website, please contact us at:

WhatsApp chat